SHIPPING AND RETURN

DELIVERY
SEGEL accepts and processes the purchase orders in the same succession that they are submitted to the Webshop. Most orders are delivered within 5-7 days business days after being dispatched from the office. We offer free shipping in Denmark and ... in Europe.

PACKAGES RETURNED AS UNDELIVERABLE
If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing.

TRANSPORT
All dispatched items are insured by SEGEL. Should you discover any damage to the package prior to opening it please report this through sending an email to contact@segelcph.com.

Also contact the postal agent where you collected the package, as soon as possible. Items that are damaged during transportation are replaced by SEGEL free of charge. If you have already opened the package when you notice the damage, please contact contact@segelcph.com as soon as possible.

RETURNS AND EXCHANGES
You are always entitled to return your items within 30 days from the time of delivery. Return costs are the responsibility of the customer.  For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer (this has to be agreed on by SEGEL and the customer).

Please make sure the parcel is sent with insured and traceable mode of transportation and that you keep your receipt for the shipment. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card within 7-10 days after the bag has been delivered to SEGEL.

COMPANY INFORMATIONS
SEGEL ApS
Copenhagen V, Denmark
VAT. no.: 40546693